Public Safety 911 Call Taker (24/7 Rotating Shifts)

Regional 911 Intake Solutions; Waubay Township (SD); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker to receive emergency calls, verify locations and caller information, and collect essential details for dispatch teams. The role requires careful questioning and precise data entry to support rapid response by public safety agencies.

The position emphasizes speaking clearly, listening attentively, and following established procedures. Training is provided, with shifts that may include nights and weekends depending on staffing needs.

Qualifications

• Strong listening comprehension
• Accurate typing
• Clear verbal communication
• Ability to follow structured procedures

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Typing speed

Verbal communication

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker to receive emergency calls, verify locations and caller information, and collect essential details for dispatch teams. The role requires careful questioning and precise data entry to support rapid response by public safety agencies.

The position emphasizes speaking clearly, listening attentively, and following established procedures. Training is provided, with shifts that may include nights and weekends depending on staffing needs.