Emergency Call Taker - 24/7 Public Safety Support

Regional 911 Intake Solutions; Merrillville (IN); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Merrillville, IN seeks dedicated 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm location, and document details for responders, with duties that may include call taking and dispatch.

Requires a high school diploma and strong listening, typing, and verbal communication, plus the ability to follow structured procedures.

Qualifications

• High school diploma or equivalent required.
• Strong listening, accurate typing, and clear verbal communication.
• Ability to follow structured procedures and assessments set by the agency.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to determine nature and urgency.
• Enter details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Aid distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Follow procedures

Education

High School Diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Merrillville, IN seeks dedicated 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm location, and document details for responders, with duties that may include call taking and dispatch.

Requires a high school diploma and strong listening, typing, and verbal communication, plus the ability to follow structured procedures.