Emergency Call Taker — 24/7 Public Safety Dispatch

Regional 911 Intake Solutions; Haubstadt (IN); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Haubstadt, IN is seeking dedicated 911 Call Takers to handle emergency and non-emergency lines. You will verify locations, capture caller details, and document critical information for responders using approved procedures.

Responsibilities include operating call-processing software, asking essential questions, and maintaining calm communication while assisting distressed callers. Training, certification, and shift work are typical aspects of the role.

Qualifications

• High school diploma or equivalent required or preferred.
• Customer service or call-handling experience may help.
• Ability to follow structured procedures and listen carefully.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.

Skills

Listening

Typing

Verbal communication

Procedural following

Education

High school diploma or equivalent

Tools

Dispatch software

Headset

Job description

Regional 911 Intake Solutions in Haubstadt, IN is seeking dedicated 911 Call Takers to handle emergency and non-emergency lines. You will verify locations, capture caller details, and document critical information for responders using approved procedures.

Responsibilities include operating call-processing software, asking essential questions, and maintaining calm communication while assisting distressed callers. Training, certification, and shift work are typical aspects of the role.