Emergency Call Taker — 24/7 Public Safety Support

Regional 911 Intake Solutions; East Chicago (IN); Presencial; USD 33.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Paid leave

Continuing training

Descripción de la vacante

Regional 911 Intake Solutions in East Chicago, IN is seeking dedicated 911 Call Takers to join the emergency communications team. This role focuses on handling high-pressure calls, validating locations, and documenting critical details for dispatch personnel.

The position requires strong listening skills, precise typing, and the ability to follow established procedures. Training programs and ongoing assessments are part of the career path, with shift work and compensation provided.

Formación

• Requires strong listening comprehension and accurate typing.
• Clear verbal communication and calm under pressure.
• Ability to follow structured procedures and use approved scripts.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access resources when needed.
• Provide pre-arrival instructions only within training and certification.

Conocimientos

Listening comprehension

Accurate typing

Clear verbal communication

Follow structured procedures

Educación

High school diploma or GED

Descripción del empleo

Regional 911 Intake Solutions in East Chicago, IN is seeking dedicated 911 Call Takers to join the emergency communications team. This role focuses on handling high-pressure calls, validating locations, and documenting critical details for dispatch personnel.

The position requires strong listening skills, precise typing, and the ability to follow established procedures. Training programs and ongoing assessments are part of the career path, with shift work and compensation provided.