911 Call Taker — Critical, 24/7 Communications Role

Regional 911 Intake Solutions; Hoagland (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Regional 911 Intake Solutions seeks qualified 911 Call Takers for opportunities in Hoagland, Indiana. Call Takers answer emergency and nonemergency lines, confirm locations, collect caller information, and document details for dispatch teams.

Candidates typically need a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications are required by the agency.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or public safety is helpful.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Customer service

Typing

Verbal communication

Listening

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions seeks qualified 911 Call Takers for opportunities in Hoagland, Indiana. Call Takers answer emergency and nonemergency lines, confirm locations, collect caller information, and document details for dispatch teams.

Candidates typically need a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications are required by the agency.