911 Call Taker - Life-Saving Public Safety Communicator

Regional 911 Intake Solutions; Cutler (IN); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions located in Cutler, IN seeks a dedicated 911 Call Taker to handle emergency calls, verify locations, and document critical information for responders. The role emphasizes calm communication, accurate data entry, and adherence to structured procedures in a high-pressure environment.

Applicants should have a high school diploma or equivalent; experience in customer service or public safety is advantageous.

Qualifications

• High school diploma or recognized equivalent.
• Public safety, customer service, or call center experience is helpful.
• Some vacancies may accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the dispatch function.
• Provide pre-arrival instructions only within training.

Skills

Listening skills

Typing accuracy

Clear verbal communication

Procedural follow-through

Education

High school diploma or GED

Tools

Call-processing software

Job description

Regional 911 Intake Solutions located in Cutler, IN seeks a dedicated 911 Call Taker to handle emergency calls, verify locations, and document critical information for responders. The role emphasizes calm communication, accurate data entry, and adherence to structured procedures in a high-pressure environment.

Applicants should have a high school diploma or equivalent; experience in customer service or public safety is advantageous.