Emergency 911 Call Taker — Critical Public Safety Support

Regional 911 Intake Solutions; Burrows (IN); On-site; USD 34,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking candidates for a call-taking role in Indiana. The position involves handling emergency and nonemergency lines, verifying locations and callback information, and determining urgency using standard questions.

Training and certification are required for pre-arrival instructions. Candidates should have a high school diploma or equivalent; prior customer service or public safety experience is helpful, though not always required.

Qualifications

• High school diploma or equivalent required.
• Customer service or public safety experience helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Typing

Active listening

Verbal communication

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions is seeking candidates for a call-taking role in Indiana. The position involves handling emergency and nonemergency lines, verifying locations and callback information, and determining urgency using standard questions.

Training and certification are required for pre-arrival instructions. Candidates should have a high school diploma or equivalent; prior customer service or public safety experience is helpful, though not always required.