Emergency 911 Call Taker – 24/7 Public Safety Role

Regional 911 Intake Solutions; Borden (IN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers in Borden, Indiana. The role involves handling emergency and nonemergency calls, confirming locations, and entering data into dispatch software.

Training and certifications are provided, with shift variability and potential overtime. Applicants should have a high school diploma or equivalent, strong listening and verbal communication skills, and the ability to follow structured procedures.

Qualifications

• Strong listening comprehension is required.
• Accurate typing and clear verbal communication are essential.
• Ability to follow structured procedures and use call-processing software.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions within training and certification

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Ability to follow procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers in Borden, Indiana. The role involves handling emergency and nonemergency calls, confirming locations, and entering data into dispatch software.

Training and certifications are provided, with shift variability and potential overtime. Applicants should have a high school diploma or equivalent, strong listening and verbal communication skills, and the ability to follow structured procedures.