Emergency Call Taker — 24/7 Public Safety Support

Public Safety Dispatch Network; Mapleton (IL); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Ongoing training

Job summary

Public Safety Dispatch Network in Mapleton, IL seeks 911 Call Takers to receive emergency calls, verify locations, and document details for responders.

Rotating shifts including nights and weekends may apply. A high school diploma or GED is required; strong listening, typing, and verbal communication are essential.

Training and certifications are required; you will follow procedures and provide calm, clear guidance to callers. Benefits may include health insurance and paid leave.

Qualifications

• High school diploma or equivalent required.
• Strong listening and typing skills essential.
• Clear verbal communication and ability to follow procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Following procedures

Education

High School Diploma or GED

Tools

Call-processing software

Job description

Public Safety Dispatch Network in Mapleton, IL seeks 911 Call Takers to receive emergency calls, verify locations, and document details for responders.

Rotating shifts including nights and weekends may apply. A high school diploma or GED is required; strong listening, typing, and verbal communication are essential.

Training and certifications are required; you will follow procedures and provide calm, clear guidance to callers. Benefits may include health insurance and paid leave.