Emergency Call Taker: 24/7 Critical Dispatch

Public Safety Dispatch Network; Monmouth (IL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Monmouth, IL is seeking 911 Call Takers to answer emergency lines, verify locations, and document details for responders. You will use approved questions to assess urgency and enter information into dispatch software.

Successful candidates will have a high school diploma and strong listening, typing, and communication skills, with the ability to follow structured procedures and complete required training and certifications.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and the ability to follow structured procedures.
• Assessments and minimum scores determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training.

Skills

Listening

Typing

Verbal communication

Structured procedures

Education

High school diploma

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Monmouth, IL is seeking 911 Call Takers to answer emergency lines, verify locations, and document details for responders. You will use approved questions to assess urgency and enter information into dispatch software.

Successful candidates will have a high school diploma and strong listening, typing, and communication skills, with the ability to follow structured procedures and complete required training and certifications.