Emergency Call Taker — 24/7 Public Safety

Public Safety Dispatch Network; Carlock (IL); On-site; USD 35,000 - 52,000; Full time

Job summary

Public Safety Dispatch Network in Carlock, IL is seeking 911 Call Takers to handle emergency and nonemergency calls, log critical details, and coordinate with responders. The role involves validating locations, maintaining caller data, and following scripted questions to determine urgency.

Applicants should have a high school diploma; prior customer service or public safety experience helps, though some vacancies accept newcomers. Training and background checks apply.

Qualifications

• High school diploma or recognized equivalent.
• Customer service, telephone support, or public safety experience may help.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Calm under pressure

Education

High school diploma

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Carlock, IL is seeking 911 Call Takers to handle emergency and nonemergency calls, log critical details, and coordinate with responders. The role involves validating locations, maintaining caller data, and following scripted questions to determine urgency.

Applicants should have a high school diploma; prior customer service or public safety experience helps, though some vacancies accept newcomers. Training and background checks apply.