911 Call Taker — Emergency Communications (24/7)

Public Safety Dispatch Network; Danforth (IL); Sur place; USD 35 000 - 52 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

Public Safety Dispatch Network in Danforth, IL, is seeking 911 Call Takers to answer emergency calls, verify incident details, and relay information to the proper dispatch function. You will work in a fast-paced environment with requirements for accuracy and composure under pressure.

Candidates should have a high school diploma or GED; prior public safety or call-center experience is a plus, but not always required. Training, certifications, and strict procedures are part of the role.

Qualifications

• High school diploma or GED required or equivalent.
• Experience in customer service, call handling, or public safety is helpful but not required.
• Strong listening, typing accuracy, and clear verbal communication are essential.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify nature and urgency of the situation.
• Enter details into call-processing or dispatch software accurately.

Connaissances

Listening skills

Verbal communication

Typing

Calm under pressure

Formation

High school diploma or GED

Outils

Dispatch software

Description du poste

Public Safety Dispatch Network in Danforth, IL, is seeking 911 Call Takers to answer emergency calls, verify incident details, and relay information to the proper dispatch function. You will work in a fast-paced environment with requirements for accuracy and composure under pressure.

Candidates should have a high school diploma or GED; prior public safety or call-center experience is a plus, but not always required. Training, certifications, and strict procedures are part of the role.