Emergency Call Taker – 24/7 Dispatch (Union, IL)

Public Safety Dispatch Network; Enterprise (IL); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

Public Safety Dispatch Network seeks 911 Call Takers for Union, IL. These roles involve handling emergency and nonemergency calls, verifying locations, and documenting information for dispatch teams. Training and certification are required to perform authorized pre-arrival instructions.

Applicants typically hold a high school diploma, with preferred experience in customer service or public safety. Shifts may include nights, weekends, and overtime depending on staffing needs.

Qualifications

• High school diploma or equivalent is commonly required.
• Experience in customer service or call centers is helpful but not always required.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller contact information.
• Ask focused questions to determine urgency and needs.
• Enter information into call-processing or dispatch software accurately.
• Forward incident details promptly to the appropriate dispatch function.
• Assist callers with essential instructions within training boundaries.
• Use language-access resources when needed.

Skills

Listening skills

Typing accuracy

Verbal communication

Procedural following

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network seeks 911 Call Takers for Union, IL. These roles involve handling emergency and nonemergency calls, verifying locations, and documenting information for dispatch teams. Training and certification are required to perform authorized pre-arrival instructions.

Applicants typically hold a high school diploma, with preferred experience in customer service or public safety. Shifts may include nights, weekends, and overtime depending on staffing needs.