Emergency Call Taker — 24/7 Public Safety Dispatcher

Public Safety Dispatch Network; Monticello (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network in Monticello, IL is seeking 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document information for dispatch operations. Training and certification are required to provide pre-arrival instructions and coordinate with responders.

Candidates should have a high school diploma or equivalent, excellent listening and typing skills, and clear verbal communication. Positions involve rotating shifts and adherence to agency guidelines.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension is required.
• Accurate typing and clear verbal communication are essential.
• Ability to follow structured procedures and assessments.
• Assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing accuracy

Verbal communication

Procedural following

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Monticello, IL is seeking 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document information for dispatch operations. Training and certification are required to provide pre-arrival instructions and coordinate with responders.

Candidates should have a high school diploma or equivalent, excellent listening and typing skills, and clear verbal communication. Positions involve rotating shifts and adherence to agency guidelines.