Emergency Call Taker — 24/7 Public Safety Support

National Public Safety Careers; Maple Lake (MN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for Maple Lake, MN. The role involves handling emergency and nonemergency calls, verifying locations, and documenting details for dispatch teams.

Training and certification are required for providing pre-arrival instructions and staying compliant with procedures. The position is typically full-time in a 24/7 operations setting, with rotating shifts, including nights and weekends.

Qualifications

• High school diploma or recognized equivalent required.
• Previous customer service or public safety experience helpful.
• Strong listening, accurate typing, and clear communication.
• Ability to follow structured procedures and complete assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training.

Skills

Active listening

Typing speed

Verbal communication

Education

High school diploma

Job description

National Public Safety Careers is seeking 911 Call Takers for Maple Lake, MN. The role involves handling emergency and nonemergency calls, verifying locations, and documenting details for dispatch teams.

Training and certification are required for providing pre-arrival instructions and staying compliant with procedures. The position is typically full-time in a 24/7 operations setting, with rotating shifts, including nights and weekends.