Emergency Call Taker – 24/7 Public Safety Role

National Public Safety Careers; Minneapolis (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

National Public Safety Careers in Minneapolis invites applications for 911 Call Taker opportunities. You will answer emergency and nonemergency calls, confirm incident locations, obtain caller information, and document details for dispatchers coordinating responses.

The position may involve rotating shifts, nights, weekends and overtime. Candidates should be prepared for a rigorous background check and call-taking training, with opportunities for ongoing professional development.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.
• Required assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening skills

Communication

Typing

Attention to detail

Education

High school diploma

Job description

National Public Safety Careers in Minneapolis invites applications for 911 Call Taker opportunities. You will answer emergency and nonemergency calls, confirm incident locations, obtain caller information, and document details for dispatchers coordinating responses.

The position may involve rotating shifts, nights, weekends and overtime. Candidates should be prepared for a rigorous background check and call-taking training, with opportunities for ongoing professional development.