Emergency Call Taker — 24/7 Public Safety Support

National Public Safety Careers; Floodwood (MN); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers to join Floodwood, MN operations. The role involves answering emergency and nonemergency lines, verifying locations and contact details, and using scripted questions to assess urgency.

You will enter data into dispatch systems and relay information promptly to dispatch units. Applicants typically need a high school diploma and strong listening, typing, and communication skills.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening, accurate typing, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential instructions, within training.

Skills

Active listening

Typing

Verbal communication

Following procedures

Education

High school diploma

Job description

National Public Safety Careers is seeking 911 Call Takers to join Floodwood, MN operations. The role involves answering emergency and nonemergency lines, verifying locations and contact details, and using scripted questions to assess urgency.

You will enter data into dispatch systems and relay information promptly to dispatch units. Applicants typically need a high school diploma and strong listening, typing, and communication skills.