911 Call Taker — Critical, Fast-Paced Public Safety Role

National Public Safety Careers; Elk River (MN); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks qualified individuals for 911 Call Taker opportunities in Elk River, MN. You will gather critical information, verify locations, and input data into dispatch systems during emergencies.

The role involves rotating shifts, potential nights and weekends, and requires a high school diploma. Training and certification will be provided to prepare you for responsibilities and safety protocols.

Qualifications

• High school diploma or equivalent required.
• Prior customer service or public safety experience preferred.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Clear communication

Typing speed

Customer service

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

National Public Safety Careers seeks qualified individuals for 911 Call Taker opportunities in Elk River, MN. You will gather critical information, verify locations, and input data into dispatch systems during emergencies.

The role involves rotating shifts, potential nights and weekends, and requires a high school diploma. Training and certification will be provided to prepare you for responsibilities and safety protocols.