Emergency Call Taker: 24/7 Public Safety Support

National Public Safety Careers; Kent (MN); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

National Public Safety Careers is seeking qualified individuals for 911 Call Taker roles in Kent, Minnesota. You will handle emergency and nonemergency calls, verify locations, and document critical information for responders.

Successful candidates will have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Training and background checks are required before appointment.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures as part of call-taking processes.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Ability to follow structuredProcedures

Education

High School Diploma or equivalent

Job description

National Public Safety Careers is seeking qualified individuals for 911 Call Taker roles in Kent, Minnesota. You will handle emergency and nonemergency calls, verify locations, and document critical information for responders.

Successful candidates will have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Training and background checks are required before appointment.