Emergency Call Taker — 24/7 Public Safety Impact

National Public Safety Careers; Waite Park (MN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Job summary

National Public Safety Careers seeks qualified individuals for 911 Call Taker opportunities in Waite Park, MN. The role involves handling emergency and nonemergency lines, confirming locations, and documenting details for dispatch coordination.

Successful candidates will possess a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications are required and may be completed during employment.

Qualifications

• High school diploma or equivalent required; public safety or dispatch experience helpful.
• Strong listening comprehension and clear verbal communication are essential.
• Accurate typing and ability to follow structured procedures are important.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Support distressed callers with essential instructions when needed.
• Use language-access and accessibility resources when appropriate.
• Complete required training and certifications within the specified timelines.

Skills

Listening

Typing

Verbal communication

Customer service

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

National Public Safety Careers seeks qualified individuals for 911 Call Taker opportunities in Waite Park, MN. The role involves handling emergency and nonemergency lines, confirming locations, and documenting details for dispatch coordination.

Successful candidates will possess a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications are required and may be completed during employment.