911 Call Taker – Critical 24/7 Public Safety Role

National Public Safety Careers; Henderson (MN); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks qualified candidates for 911 Call Taker roles in Henderson, MN. Responsibilities include handling emergency lines, confirming incident details, and entering data into dispatch software. Training provides pre-arrival guidance and access to language resources.

Applicants typically need a high school diploma, good listening skills, and the ability to follow structured procedures; some vacancies may require customer service experience.

Qualifications

• High school diploma or equivalent required; dispatch experience not always necessary.
• Strong listening and communication skills; able to follow structured procedures.
• Customer service experience is helpful for handling calls with calm and accuracy.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access resources when needed.
• Provide authorized pre-arrival instructions only within training.

Skills

Listening comprehension

Accurate typing

Verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Job description

National Public Safety Careers seeks qualified candidates for 911 Call Taker roles in Henderson, MN. Responsibilities include handling emergency lines, confirming incident details, and entering data into dispatch software. Training provides pre-arrival guidance and access to language resources.

Applicants typically need a high school diploma, good listening skills, and the ability to follow structured procedures; some vacancies may require customer service experience.