Emergency Call Taker — 24/7 Public Safety Support

Regional 911 Intake Solutions; Kaneohe (HI); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker to join a public-safety communications team in Kaneohe, HI. The role involves handling emergency and nonemergency calls, verifying locations and contact details, and documenting critical information for dispatchers.

Successful applicants will demonstrate strong listening skills, precise typing, and clear, professional communication. Training will cover procedures, certifications, and compliance with privacy and security requirements.

Qualifications

• High school diploma or GED is required or equivalent.
• Ability to pass required assessments and evaluations.
• Strong listening, typing accuracy, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Verbal communication

Procedural compliance

Education

High school diploma or GED

Tools

Call-processing software

Job description

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker to join a public-safety communications team in Kaneohe, HI. The role involves handling emergency and nonemergency calls, verifying locations and contact details, and documenting critical information for dispatchers.

Successful applicants will demonstrate strong listening skills, precise typing, and clear, professional communication. Training will cover procedures, certifications, and compliance with privacy and security requirements.