24/7 Emergency Call Taker: Calm, Quick, Critical Response

Regional 911 Intake Solutions; East Honolulu (HI); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Continuing training

Job summary

Regional 911 Intake Solutions in Hawaii seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines, confirm locations, and document critical details for dispatch. You will work within a structured protocol, using approved scripts and software to relay information to responders.

The role emphasizes listening, typing accuracy, and clear verbal communication, with training and background checks as part of the onboarding process.

Qualifications

• Candidates should demonstrate strong listening comprehension and accurate typing.
• Clear verbal communication and the ability to follow structured procedures are required.
• Experience in customer service or public safety is helpful but not always necessary.

Responsibilities

• Answer incoming emergency and nonemergency lines.
• Confirm incident location and caller contact information.
• Use standardized questions to assess urgency and details.
• Enter information into call-processing or dispatch systems.
• Relay incident data promptly to the appropriate dispatcher function.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing accuracy

Verbal communication

Procedural following

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Hawaii seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines, confirm locations, and document critical details for dispatch. You will work within a structured protocol, using approved scripts and software to relay information to responders.

The role emphasizes listening, typing accuracy, and clear verbal communication, with training and background checks as part of the onboarding process.