911 Call Taker — Start a Critical Public Safety Career

Regional 911 Intake Solutions; Hakalau (HI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker in Hawaii to handle emergency and nonemergency lines, verify incident details, and document information for dispatch. Training and certification govern the scope of authorized pre-arrival instructions.

Applicants should have a high school diploma or equivalent and strong listening, typing, and communication skills. Background checks and shift requirements apply as part of the role.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension and clear verbal communication are essential.
• Accurate typing and the ability to follow structured procedures are important.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker in Hawaii to handle emergency and nonemergency lines, verify incident details, and document information for dispatch. Training and certification govern the scope of authorized pre-arrival instructions.

Applicants should have a high school diploma or equivalent and strong listening, typing, and communication skills. Background checks and shift requirements apply as part of the role.