Emergency 911 Call Taker — 24/7 Public Safety Role

Regional 911 Intake Solutions; Nāʻālehu (HI); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Training opportunities

Job summary

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker to join a fast-paced public-safety environment in Naalehu, HI. You will answer emergency lines, verify caller details, and document information for rapid response.

The role requires good listening and typing skills, with careful adherence to established procedures. Prospective candidates should have a high school diploma and may benefit from prior customer service or public-safety exposure.

Qualifications

• Strong listening and comprehension skills.
• Accurate typing and ability to follow scripts.
• Clear verbal communication under stress.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller information.
• Ask approved questions to assess urgency and type of incident.
• Enter details into call-processing or dispatch software.
• Relay information promptly to the dispatch function.
• Provide pre-arrival instructions only after training.

Skills

Active listening

Typing accuracy

Verbal communication

Education

High School Diploma

Job description

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker to join a fast-paced public-safety environment in Naalehu, HI. You will answer emergency lines, verify caller details, and document information for rapid response.

The role requires good listening and typing skills, with careful adherence to established procedures. Prospective candidates should have a high school diploma and may benefit from prior customer service or public-safety exposure.