911 Call Taker - Critical Public Safety Dispatcher

Regional 911 Intake Solutions; Kaumakani (HI); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker to respond to emergency and nonemergency lines in Makaweli, HI. The role involves confirming locations, collecting caller data, and relaying information to dispatch teams.

Training and certification will follow, with the potential for varied shifts to cover 24/7 operations. Applicants should possess a high school diploma or equivalent and demonstrate strong listening, typing accuracy, and clear communication under stress.

Qualifications

• Strong listening and comprehension skills.
• Accurate typing and data entry.
• Clear verbal communication under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify urgency and nature of the situation.

Skills

Active listening

Accurate typing

Clear verbal communication

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker to respond to emergency and nonemergency lines in Makaweli, HI. The role involves confirming locations, collecting caller data, and relaying information to dispatch teams.

Training and certification will follow, with the potential for varied shifts to cover 24/7 operations. Applicants should possess a high school diploma or equivalent and demonstrate strong listening, typing accuracy, and clear communication under stress.