911 Call Taker — Emergency Communications Specialist

Regional 911 Intake Solutions; Waipahu (HI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Regional 911 Intake Solutions in Kunia, HI is seeking 911 Call Takers to handle emergency and nonemergency calls. You will verify locations, collect caller information, and follow established protocols to coordinate timely dispatch and guidance.

The role emphasizes accurate data entry and clear communication under pressure. Applicants should have a high school diploma or equivalent, with strong listening, typing, and verbal skills.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening and typing skills required.
• Ability to follow structured procedures and regulations.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller details.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch function.

Skills

Listening skills

Typing speed

Verbal communication

Education

High school diploma

Job description

Regional 911 Intake Solutions in Kunia, HI is seeking 911 Call Takers to handle emergency and nonemergency calls. You will verify locations, collect caller information, and follow established protocols to coordinate timely dispatch and guidance.

The role emphasizes accurate data entry and clear communication under pressure. Applicants should have a high school diploma or equivalent, with strong listening, typing, and verbal skills.