911 Emergency Call Taker — 24/7 Dispatch (HI)

Regional 911 Intake Solutions; Hawaii; On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Papaaloa, HI seeks 911 Call Takers to listen to emergencies, verify locations, and document information for dispatched responders. Training ensures proper call-handling protocols and pre-arrival instructions.

Candidates should have a high school diploma or equivalent and strong listening, typing, and verbal communication skills. Roles may involve shift work, including nights, weekends, and overtime, with benefits varying by employer.

Qualifications

• High school diploma or recognized equivalent required; relevant customer service or public safety experience may help.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures as determined by hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Typing accuracy

Verbal communication

Structured procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Papaaloa, HI seeks 911 Call Takers to listen to emergencies, verify locations, and document information for dispatched responders. Training ensures proper call-handling protocols and pre-arrival instructions.

Candidates should have a high school diploma or equivalent and strong listening, typing, and verbal communication skills. Roles may involve shift work, including nights, weekends, and overtime, with benefits varying by employer.