Emergency Call Taker — 24/7 Public Safety Support

Regional 911 Intake Solutions; Kahlotus (WA); On-site; USD 40,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Retirement contributions

Employee assistance program

Ongoing training

Job summary

Regional 911 Intake Solutions seeks a diligent 911 Call Taker in Kahlotus, WA to handle emergency and nonemergency lines, verify locations, and document details in dispatch software. The role requires adherence to scripted questions and accurate information handling in a fast-paced environment.

Responsibilities include coordinating with responders, applying approved language-access resources, and following training to provide pre-arrival guidance while protecting caller privacy and data

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions only within training.

Skills

Listening skills

Typing accuracy

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions seeks a diligent 911 Call Taker in Kahlotus, WA to handle emergency and nonemergency lines, verify locations, and document details in dispatch software. The role requires adherence to scripted questions and accurate information handling in a fast-paced environment.

Responsibilities include coordinating with responders, applying approved language-access resources, and following training to provide pre-arrival guidance while protecting caller privacy and data