911 Call Taker — 24/7 Public Safety Dispatch Role

Regional 911 Intake Solutions; Newman Lake (WA); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Regional 911 Intake Solutions in Newman Lake, WA is seeking 911 Call Takers to handle incoming emergency calls and gather essential information. You will verify incident locations, document caller details, and route information to the correct dispatch function, while maintaining calm, professional communication.

Successful candidates will have a high school diploma or equivalent and strong listening, typing, and verbal skills.

Qualifications

• High school diploma or equivalent required; some vacancies may accept equivalent credentials.
• Strong listening comprehension, accurate typing, and clear verbal communication expected.
• Assessments and minimum scores are set by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Accurate typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Newman Lake, WA is seeking 911 Call Takers to handle incoming emergency calls and gather essential information. You will verify incident locations, document caller details, and route information to the correct dispatch function, while maintaining calm, professional communication.

Successful candidates will have a high school diploma or equivalent and strong listening, typing, and verbal skills.