911 Call Taker - Dynamic Public Safety Support

Regional 911 Intake Solutions; Nespelem (WA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks skilled 911 Call Takers to handle emergency and nonemergency calls from Nespelem, WA. You will verify locations, collect caller information, and document details for dispatch teams.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication. Training and certifications are required before performing certain duties, with benefits dependent on appointment type.

Qualifications

• High school diploma or equivalent required or accepted.
• Experience in customer service or public safety is helpful but not always required.
• Strong listening, accurate typing, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assist nonemergency lines.
• Confirm incident location and caller contact details.
• Use scripted questions to determine nature and urgency of situations.
• Enter accurate information into call-processing or dispatch software.
• Forward incident details promptly to appropriate dispatch.
• Provide pre-arrival instructions only within training and certification.

Skills

Typing

Active listening

Verbal communication

Situational awareness

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions seeks skilled 911 Call Takers to handle emergency and nonemergency calls from Nespelem, WA. You will verify locations, collect caller information, and document details for dispatch teams.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication. Training and certifications are required before performing certain duties, with benefits dependent on appointment type.