Emergency Call Taker: 24/7 Public Safety Operator

Regional 911 Intake Solutions; Sitka (AK); Vor Ort; USD 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Zusammenfassung

Regional 911 Intake Solutions in Sitka seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines, confirm locations, and document information for responders. You will use dispatch software and follow established procedures to ensure accurate, timely communication.

Successful candidates typically have a high school diploma or equivalent, strong listening and typing skills, and the ability to work rotating shifts in a 24/7 environment.

Qualifikationen

• High school diploma or equivalent is commonly required.
• Customer service or public safety experience is helpful.
• Strong listening, accurate typing, and clear verbal communication are needed.
• Assessments and minimum scores are set by the agency.

Aufgaben

• Answer emergency and nonemergency lines.
• Confirm incident location and caller information.
• Enter data into call-processing software.
• Forward incident information to dispatch promptly.
• Provide pre-arrival instructions within training.

Kenntnisse

Active listening

Typing

Verbal communication

Attention to detail

Following procedures

Ausbildung

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Jobbeschreibung

Regional 911 Intake Solutions in Sitka seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines, confirm locations, and document information for responders. You will use dispatch software and follow established procedures to ensure accurate, timely communication.

Successful candidates typically have a high school diploma or equivalent, strong listening and typing skills, and the ability to work rotating shifts in a 24/7 environment.