Emergency Call Taker: Public Safety Impact

Regional 911 Intake Solutions; Lemoyne (NE); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Lemoyne, NE, is seeking 911 Call Takers to answer emergency and nonemergency lines, verify locations, and document details for responders. The role may involve rotating shifts, nights, weekends, holidays, and overtime, with training and certification required.

Ideal candidates have strong listening, accurate typing, and clear verbal communication. Background in public safety or customer service is helpful, and opportunities include health insurance, retirement

Qualifications

• High school diploma or recognized equivalent.
• Strong listening and typing skills.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Verbal communication

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions in Lemoyne, NE, is seeking 911 Call Takers to answer emergency and nonemergency lines, verify locations, and document details for responders. The role may involve rotating shifts, nights, weekends, holidays, and overtime, with training and certification required.

Ideal candidates have strong listening, accurate typing, and clear verbal communication. Background in public safety or customer service is helpful, and opportunities include health insurance, retirement