Emergency Call Taker — 24/7 Public Safety Support

Regional 911 Intake Solutions; Crookston (NE); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking qualified 911 Call Takers in Crookston, NE to handle emergency and nonemergency lines. The role involves verifying locations, following scripted questions, and entering data into dispatch software.

Successful candidates will have a high school diploma or equivalent, strong listening skills, accurate typing, and the ability to follow structured procedures. Training and certifications may be required, with varying shifts and scheduling considerations.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening, typing, and clear verbal communication are needed.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch function.

Skills

Customer service

Typing

Active listening

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions is seeking qualified 911 Call Takers in Crookston, NE to handle emergency and nonemergency lines. The role involves verifying locations, following scripted questions, and entering data into dispatch software.

Successful candidates will have a high school diploma or equivalent, strong listening skills, accurate typing, and the ability to follow structured procedures. Training and certifications may be required, with varying shifts and scheduling considerations.