Emergency Call Taker - 24/7 Public Safety Dispatch

Regional 911 Intake Solutions; Fulda (MN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Fulda, MN is seeking 911 Call Takers to answer incoming emergency lines, verify locations and caller details, and document information for responders. Training and eligibility requirements vary by agency, with assessments and certifications tracked by the hiring agency.

The role may involve rotating shifts, nights, weekends, and overtime as needed. Applicants typically have a high school diploma or equivalent and strong listening and typing skills, with

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Fulda, MN is seeking 911 Call Takers to answer incoming emergency lines, verify locations and caller details, and document information for responders. Training and eligibility requirements vary by agency, with assessments and certifications tracked by the hiring agency.

The role may involve rotating shifts, nights, weekends, and overtime as needed. Applicants typically have a high school diploma or equivalent and strong listening and typing skills, with