Emergency Call Taker — 24/7 Public Safety Support

Public Safety Dispatch Network; Felda (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Public Safety Dispatch Network in Felda, FL seeks 911 Call Takers to handle emergency and nonemergency calls, confirm locations, and document details for dispatch operations.

Required are a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication. Training, background checks, and certifications may be required; shifts and overtime are common.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening, accurate typing, and clear verbal communication.
• Ability to follow structured procedures during assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide essential pre-arrival instructions within training.
• Utilize language-access and accessibility resources when needed.
• Maintain caller privacy and confidentiality.

Skills

Active listening

Typing

Verbal communication

Follow procedures

Education

High school diploma or GED

Job description

Public Safety Dispatch Network in Felda, FL seeks 911 Call Takers to handle emergency and nonemergency calls, confirm locations, and document details for dispatch operations.

Required are a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication. Training, background checks, and certifications may be required; shifts and overtime are common.