Emergency Call Taker (24/7) — Critical Public Safety Support

National Public Safety Careers; Marianna (FL); On-site; USD 38,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

National Public Safety Careers seeks candidates for 911 Call Taker opportunities in Cypress, Florida. The role involves handling emergency and non-emergency calls, confirming locations, and documenting details for dispatch teams.

Training and certification are required, with rotating shifts and potential overtime depending on staffing. Applicants should have a high school diploma or equivalent and strong listening, typing, and verbal communication skills.

Qualifications

• High school diploma or equivalent required; some vacancies may accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures and complete required assessments is expected.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide essential instructions within training boundaries and certifications.

Skills

Active listening

Typing

Verbal communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers seeks candidates for 911 Call Taker opportunities in Cypress, Florida. The role involves handling emergency and non-emergency calls, confirming locations, and documenting details for dispatch teams.

Training and certification are required, with rotating shifts and potential overtime depending on staffing. Applicants should have a high school diploma or equivalent and strong listening, typing, and verbal communication skills.