911 Call Taker: Emergency Communications Specialist

Public Safety Dispatch Network; Alva (FL); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Lee, FL is seeking 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document information to coordinate responses.

Work may involve rotating shifts, nights, weekends, holidays, and overtime. Requirements include a high school diploma or equivalent, strong listening, typing, clear communication, and the ability to follow structured procedures; training and certifications are required.

Qualifications

• High school diploma or equivalent required.
• Customer service or public safety experience may be helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Lee, FL is seeking 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document information to coordinate responses.

Work may involve rotating shifts, nights, weekends, holidays, and overtime. Requirements include a high school diploma or equivalent, strong listening, typing, clear communication, and the ability to follow structured procedures; training and certifications are required.