Emergency Call Taker — 24/7 Dispatch & Caller Support

Public Safety Dispatch Network; Parrish (FL); Presencial; USD 32.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Descripción de la vacante

Public Safety Dispatch Network in Parrish, FL is seeking 911 Call Takers to answer emergency lines, confirm locations, and document information for dispatch. These roles may be housed in dedicated call-taking units or combined with radio dispatch training, depending on the center.

Candidates should have a high school diploma or equivalent; strong listening, accurate typing, and clear verbal communication are essential.

Formación

• High school diploma or equivalent required; customer service experience helpful.
• Strong listening, accurate typing, and clear verbal communication are essential.
• Some vacancies accept applicants without dispatch experience.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training and certification.

Conocimientos

Listening skills

Typing accuracy

Verbal communication

Procedure adherence

Educación

High school diploma or equivalent

Herramientas

Dispatch software

Call-processing software

Descripción del empleo

Public Safety Dispatch Network in Parrish, FL is seeking 911 Call Takers to answer emergency lines, confirm locations, and document information for dispatch. These roles may be housed in dedicated call-taking units or combined with radio dispatch training, depending on the center.

Candidates should have a high school diploma or equivalent; strong listening, accurate typing, and clear verbal communication are essential.