Emergency Call Taker: Save Lives 24/7 Shifts

Public Safety Dispatch Network; Brooker (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

Public Safety Dispatch Network in Brooker, FL is seeking 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document critical information for responders. You will work within structured procedures, using approved questions and software to ensure timely, accurate dispatch.

Successful candidates typically have a high school diploma and strong listening, typing, and communication skills. Training, certifications, and shift work may be required as part of the role.

Qualifications

• High School Diploma or equivalent required.
• Prior customer service or public safety exposure is helpful.
• Strong listening, typing speed, and clear spoken communication are essential.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller contact details.
• Ask approved questions to determine urgency and nature.
• Enter information into dispatch software accurately.
• Forward incident details to the proper dispatch function promptly.
• Provide pre-arrival instructions only within training scope.
• Maintain caller privacy and confidentiality.
• Follow agency-specific procedures and certifications.

Skills

Active listening

Accurate typing

Verbal communication

Procedural follow-through

Calm under pressure

Education

High School Diploma or GED

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Brooker, FL is seeking 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document critical information for responders. You will work within structured procedures, using approved questions and software to ensure timely, accurate dispatch.

Successful candidates typically have a high school diploma and strong listening, typing, and communication skills. Training, certifications, and shift work may be required as part of the role.