911 Call Taker — Critical, 24/7 Public Safety Role

Public Safety Dispatch Network; Orange Springs (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Orange Springs, FL is seeking qualified 911 Call Takers to handle emergency and nonemergency calls. You will verify locations, collect caller data, and document details for dispatch teams, following structured procedures and privacy rules.

Successful candidates typically have a high school diploma and strong listening, typing, and communication skills, with opportunities to work rotating shifts in a 24/7 environment.

Qualifications

• High school diploma or equivalent required.
• Strong listening and communication skills essential.
• Experience in customer service or call centers is preferred, dispatch experience a plus.

Responsibilities

• Answer incoming emergency and nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to assess urgency and nature of the incident.
• Enter details into call-processing or dispatch software accurately.
• Relay incident information promptly to the appropriate dispatch function.
• Provide calm guidance and pre-arrival instructions within training.

Skills

Typing speed

Active listening

Clear communication

Customer service

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Orange Springs, FL is seeking qualified 911 Call Takers to handle emergency and nonemergency calls. You will verify locations, collect caller data, and document details for dispatch teams, following structured procedures and privacy rules.

Successful candidates typically have a high school diploma and strong listening, typing, and communication skills, with opportunities to work rotating shifts in a 24/7 environment.