Emergency Call Taker — 24/7 Dispatch

Public Safety Dispatch Network; Holder (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Public Safety Dispatch Network in Holder, FL seeks qualified applicants for 911 Call Taker opportunities. The role involves answering emergency and nonemergency lines, confirming incident details, and entering information into dispatch systems.

Training and certification are required to provide pre-arrival instructions and coordinate with dispatch teams. Candidates should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured

Qualifications

• High school diploma or equivalent required.
• Previous customer service or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Holder, FL seeks qualified applicants for 911 Call Taker opportunities. The role involves answering emergency and nonemergency lines, confirming incident details, and entering information into dispatch systems.

Training and certification are required to provide pre-arrival instructions and coordinate with dispatch teams. Candidates should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured