Emergency Call Taker — 24/7 Public Safety Support

Public Safety Dispatch Network; Fletcher (MO); On-site; USD 42,000 - 58,000; Full time

Job summary

Public Safety Dispatch Network seeks 911 Call Takers in Fletcher to field emergency and non-emergency calls, document details, and coordinate with dispatchers for timely response.

Applicants should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication. Training and certification are required before providing pre-arrival instructions. This position involves shift work and exposure to distressed callers.

Qualifications

• Strong listening comprehension and the ability to follow structured procedures.
• Accurate typing and clear verbal communication are essential.
• Customer service or call-taking experience is helpful but not always required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Provide pre-arrival instructions only within training and certification

Skills

Active listening

Accurate typing

Verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network seeks 911 Call Takers in Fletcher to field emergency and non-emergency calls, document details, and coordinate with dispatchers for timely response.

Applicants should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication. Training and certification are required before providing pre-arrival instructions. This position involves shift work and exposure to distressed callers.