Emergency Call Taker — 24/7 Public Safety Support

Public Safety Dispatch Network; ʻEleʻele (HI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Eleele, Hawaii, seeks a 911 Call Taker to be the first point of contact for emergency reporting. You will gather essential information, verify locations, and document details for dispatch coordination.

Responsibilities include handling both incoming calls and nonemergency lines, following structured protocols, and ensuring accurate data entry for rapid response. Some shifts may involve rotating hours in a 24/7 environment.

Qualifications

• High school diploma or equivalent required.
• Strong listening and typing abilities.
• Ability to follow structured procedures and perform under pressure.

Responsibilities

• Answer incoming emergency calls and assign nonemergency lines.
• Confirm incident location and caller information.
• Use approved questions to identify nature and urgency of the situation.
• Enter details into call-processing or dispatch software accurately.
• Forward incident information promptly to dispatch functions.
• Provide calm, clear instructions and support to callers when needed.
• Use language-access and accessibility resources as required.
• Complete required training and certifications within the designated timeframe.

Education

High school diploma or recognized equivalent

Job description

Public Safety Dispatch Network in Eleele, Hawaii, seeks a 911 Call Taker to be the first point of contact for emergency reporting. You will gather essential information, verify locations, and document details for dispatch coordination.

Responsibilities include handling both incoming calls and nonemergency lines, following structured protocols, and ensuring accurate data entry for rapid response. Some shifts may involve rotating hours in a 24/7 environment.