911 Call Taker – Emergency Communications Specialist

Public Safety Dispatch Network; Honaunau-Napoopoo (HI); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Hawaii seeks 911 Call Taker opportunities in Honaunau. You will be the first point of contact for emergency callers, ask focused questions, verify location and contact information, and document details for responders.

The role may require rotating shifts and working in a high-stress environment. Strong listening, accurate data-entry, and clear communication are essential, with on-the-job training and certifications provided.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening skills

Typing speed

Clear verbal communication

Customer service experience

Education

High school diploma or GED

Job description

Public Safety Dispatch Network in Hawaii seeks 911 Call Taker opportunities in Honaunau. You will be the first point of contact for emergency callers, ask focused questions, verify location and contact information, and document details for responders.

The role may require rotating shifts and working in a high-stress environment. Strong listening, accurate data-entry, and clear communication are essential, with on-the-job training and certifications provided.