Emergency Call Taker — 24/7 Public Safety Support

National Public Safety Careers; County Acres (LA); On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

National Public Safety Careers seeks 911 Call Takers in Swartz, LA. The role involves answering emergency and nonemergency calls, confirming locations and caller information, and documenting details in dispatch software.

Training includes providing authorized pre-arrival instructions and following established protocols. Candidates should have a high school diploma or equivalent, strong listening and verbal communication skills, and the ability to work in a fast-paced, daytime or rotating

Qualifications

• High school diploma or equivalent is required or preferred.
• Strong listening comprehension and clear verbal communication are essential.
• Ability to follow structured procedures and use dispatch software.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions within training and certification.

Skills

Active listening

Typing skills

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers seeks 911 Call Takers in Swartz, LA. The role involves answering emergency and nonemergency calls, confirming locations and caller information, and documenting details in dispatch software.

Training includes providing authorized pre-arrival instructions and following established protocols. Candidates should have a high school diploma or equivalent, strong listening and verbal communication skills, and the ability to work in a fast-paced, daytime or rotating