Emergency Communications Specialist (911) – 24/7 Public Safety

National Public Safety Careers; West Monroe (LA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks dedicated 911 Call Takers for opportunities in West Monroe, Louisiana. Call takers are the first responders, asking focused questions, confirming locations, and documenting information for dispatch teams.

Responsibilities include handling emergency and nonemergency lines, gathering accurate details, and using approved software. Strong listening, typing, and communication skills are essential; completion of required training and certifications is expected.

Qualifications

• High school diploma or equivalent required; dispatch experience not always required.
• Strong listening, typing, and clear verbal communication essential.
• Ability to follow structured procedures and complete assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Support distressed callers with essential questions and instructions.
• Use language-access and accessibility resources as needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Following procedures

Education

High school diploma or GED

Tools

Dispatch software

Call-processing software

Job description

National Public Safety Careers seeks dedicated 911 Call Takers for opportunities in West Monroe, Louisiana. Call takers are the first responders, asking focused questions, confirming locations, and documenting information for dispatch teams.

Responsibilities include handling emergency and nonemergency lines, gathering accurate details, and using approved software. Strong listening, typing, and communication skills are essential; completion of required training and certifications is expected.