Emergency 911 Call Taker - 24/7 Public Safety Support

National Public Safety Careers; Lebeau (LA); On-site; USD 35,000 - 48,000; Full time

Job summary

National Public Safety Careers is seeking 911 Call Taker candidates for opportunities in Lebeau, LA. The role involves handling emergency and nonemergency calls, confirming locations, and entering data into dispatch software in a fast-paced public safety environment.

Requirements include a high school diploma or equivalent, with prior customer service or public safety experience helpful. Training and background checks are part of the process, and flexible schedules may apply to 24-hour

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Previous customer service, telephone support, or public safety experience may be helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency of situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Typing speed/accuracy

Verbal communication

Procedural follow-through

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Taker candidates for opportunities in Lebeau, LA. The role involves handling emergency and nonemergency calls, confirming locations, and entering data into dispatch software in a fast-paced public safety environment.

Requirements include a high school diploma or equivalent, with prior customer service or public safety experience helpful. Training and background checks are part of the process, and flexible schedules may apply to 24-hour