Emergency Call Taker — 24/7 Public Safety Shifts

National Public Safety Careers; Big Flat (AR); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

National Public Safety Careers in the United States (Big Flat, AR) is seeking 911 Call Takers to respond to emergency calls and coordinate information for responders. The role may involve rotating shifts and various scheduling arrangements in a public safety environment.

The ideal candidates typically hold a high school diploma or equivalent and have strong listening, typing, and verbal communication skills. Experience in dispatch is helpful but not always required.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies may accept applicants without dispatch experience.
• Candidates should have strong listening comprehension, accurate typing, and clear verbal communication.
• Ability to follow structured procedures is essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre‑arrival instructions only within training and certification

Skills

Listening comprehension

Accurate typing

Verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers in the United States (Big Flat, AR) is seeking 911 Call Takers to respond to emergency calls and coordinate information for responders. The role may involve rotating shifts and various scheduling arrangements in a public safety environment.

The ideal candidates typically hold a high school diploma or equivalent and have strong listening, typing, and verbal communication skills. Experience in dispatch is helpful but not always required.