Emergency Communications Call Taker – 24/7 Shifts

Public Safety Dispatch Network; LeBlanc (LA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Ongoing training

Job summary

Public Safety Dispatch Network in Leblanc, LA is seeking 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, verify location and callback details, and document information for dispatch coordination.

Successful candidates typically have a high school diploma or equivalent and strong listening, typing, and verbal communication skills, with the ability to follow structured procedures. Training and certifications are required.

Qualifications

• High school diploma or equivalent required or accepted.
• Customer service, telephone support or public safety experience helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access resources when needed
• Provide pre-arrival instructions only within training and certification

Skills

Listening comprehension

Typing accuracy

Verbal communication

Procedural following

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Leblanc, LA is seeking 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, verify location and callback details, and document information for dispatch coordination.

Successful candidates typically have a high school diploma or equivalent and strong listening, typing, and verbal communication skills, with the ability to follow structured procedures. Training and certifications are required.